We’ll consider your request and endeavour to get back to you within seven working days.
If you cannot get through on the above phone number, please leave a voicemail – we are checking our voicemail regularly.
If you can’t view the map on our ‘contact us’ page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact: Fiona Lemon, Marketing and Communications Manager, on 01206 872001 or by email: email@example.com.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
If you contact us before your visit we can arrange liaison with local agencies to provide sign language interpreters or lip speakers through Essex University's Disability Service, subject to cost and availability. We hope to provide audio induction loops in the future, once we have the required technology to host this service.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The feedback page does not contain references to other parts of the same document which means that information and relationships implied by visual or auditory formatting may not be preserved when the presentation format changes (such as when content is read by a screen reader or when a user style sheet is substituted). This does not meet WCAG 2.1 success criterion 1.3.1: Info and Relationships. We will contact the third-party platform provider to request that they make a change to their platform when they carry out updates.
The website does not have two or more ways of finding content throughout the entire site. The alphabetical index and search feature enable users to navigate the entire contents of the HASSET thesaurus in more than one way, which covers the bulk of the website. However, this search function does not include a limited number of 'other' pages on the HASSET website that sit outside the thesaurus. These pages include: 'Documentation', 'About', 'Help' and 'Feedback' which are linked to from the main navigation. We explored the option of installing a sitemap, however all the web content outside the main navigation is dynamic and driven by the vocabulary database, so it is not possible to link to such content from a sitemap. We believe that the addition of a sitemap that only links to the main navigation pages would not aid navigation of this small number of pages in any meaningful way. The search function and alphabetical index should be sufficient for users to locate content from the thesaurus in a manner that best meets their needs as per success criterion 2.4.5: Multiple ways.
What we’re doing to improve accessibility
We will periodically run accessibility checks on this website to pick up any accessibility issues that arise.